Do you have a physical store?
We currently only operate via our online store, but our team is working very hard to establish our first brick and mortar store. Watch this space!
What is your order process?
Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 4 - 6 business days (read more on the shipping policy page). Email the customer service team on firstname.lastname@example.org if further assistance is required at any point.
What if the item I purchased is not right?
We at My Little Pioneer aim to provide the best customer experience. If by any chance the product you purchased is not the right fit, simply return the product to us and we will swap it for the right size.
How can I track my order?
Once your order has been shipped you will receive a tracking number (if available) that you can use to get the latest updates on your shipment. We will also automatically notify you via email of any important tracking information. Visit our track your order page. The tracking number will only be available after the item was shipped.
My order haven`t arrived on time, what do I do?
If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold ups (see more on the shipping policy page). Please also reach out to our customer service team at email@example.com and we will provide you with an update.
How long will it take for my order to get to me?
Shipping for NZ and Australia can take about 15-35 business days to arrive. Shipping internationally can take around 15 - 40 business days to arrive depending on more factors (see shipping policy page for more details). Please be patient with international orders as they will inevitably take longer to get to you, allow 15 – 25 days before you inform our customer service team of a missing order.
I want to purchase an item but it’s sold out! When will it be back in stock?
We restock our items on a very regular basis. However, as most of our items are handmade by our manufactures, it can take up to 2months for them to catch up. If you see something you like and we are currently out of stock, send us a request at firstname.lastname@example.org with your contact details and we will reserve and notify you once it’s available.
Do I have to pay costume and/or import taxes?
My Little Pioneer cannot be held responsible for custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee. My Little Pioneer is not responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims. Also, kindly note that in rare occasions, customs agents may delay delivery of some packages.
What forms of payment do you accept?
We gladly accept visa, mastercard & american express.
Is it safe to shop on your site?
Yes. We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access, My Little Pioneer uses secure sockets layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. The payments are processed by shopify & paypal. We do not store or have access to your credit card information at any time.
Haven't found the answer you were looking for?
Please email the team at email@example.com or fill in the contact form and we will happily assist you.